FAQ

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Because Ubatuba is a unique social enterprise you can currently only buy our products from our website. This means we are able to guarantee all the proceeds go back to supporting Ubatubas sustainability demonstration sites and the indigenous communities involved.

Ubatubas Functional Foods can be used in smoothies, juices, tea, baking, raw treats, mixed with yoghurt and the list goes on! We specialise in healthy habits and guilt free snacks. Check out the Recipes & Advice page for more and get creative and send us your ideas.

Each of Ubatubas Functional Foods has its own unique active ingredients that work best within the body when taken in the right amounts, in the right way. Below is a basic guideline but be sure to checkout our Recipes & Advice and this blog post page for more in-depth info.

Acai – 3 teaspoons (15g) daily. We recommend starting out with 1 teaspoon (5g) daily and building up to 3 teaspoons (15g) daily.

Guarana – 1 teaspoon (5g) daily. Due the purity of Ubatubas Guarana, we recommend you do not exceed 1 teaspoon (5g) daily.

Kakadu Plum – 2 teaspoons (10g) daily. This amount can be increased when feeling cold and flu symptoms or when travelling to assist in preventing illness.

Cacao – 2 teaspoons (10g) daily. If you love dark chocolate feel free to use a little extra.

Ubatubas Functional Foods are naturally very stable due to their antioxidant, properties and minimal processing. Our Functional Food powders have an almost indefinite shelf life when kept under preferred storage conditions – out of direct sunlight in a cool dry place. It is not necessary to refrigerate.

Ubatubas Functional Foods undergo one of 2 processes. For Acai and Kakadu Plum the fruit is Freeze Dried. The Freeze Drying process ensures the purity of our Acai and Kakadu Plum as it does not require any heating of the fruit and does not involve adding any further ingredients. Freeze Drying therefore guarantees purity, complete nutritional profile and active ingredients.

Ubatubas Cacao and Guarana undergo a process of milling similar to coffee. Once again this does not require any heating of the fruit. This again ensures each and every product retains its famous high levels of nutrients.

All of Ubatubas products are Organic and Wild Harvested from natural ecosystems or sustainably managed Agro-forests. Some of our products are not directly certified because there is yet a strong procedure in place to certify Wild Harvested products as Organic. Ubatuba is currently working with Indigenous communities and organic certifying bodies to develop a Wild Harvested certification that ensures the quality and authenticity of organically managed fruits and ensuring Indigenous people maintain their connection to land and are fairly compensated for their work Wild Harvesting the fruit.

Wild Harvest means fruits that are picked from natural ecosystems. Wild Harvest systems do not involve intensive agricultural practices or the application of harmful chemicals. In fact, Wild Harvested systems produce some of the most nutritious food the planet has to offer. This is because these systems have evolved over centuries to produce Functional Foods like Acai and Kakadu Plum. Checkout this blog post for more info.

Wild Harvest also means we support and maintain traditional knowledge regarding culturally significant food practices and sustainable land management techniques.

Ubatuba uses Australia Post for all deliveries within Australia and overseas. Our delivery charges are based on weight and location. We have a $10.00 flat rate for all orders placed inside of Australia.

We accept payment via PayPal, Visa or MasterCard.

In addition to any rights and remedies you may have under the Australian Consumer Law or any other law, we offer the following returns policy.

Non-faulty products

In the unlikely event that you have a change of heart, have ordered the wrong product or cancel your order prior to delivery after it has been dispatched. You are welcome to return it (at your cost) to us, unopened and unused, in its original unmarked condition, together with proof of purchase within 7 days of delivery of the original product to you. All you need to do is:

Contact us at 0405 473 723 or send an email to hello@ubatuba.com.au and provide us with the following information:

Name, contact number, receipt of purchase, order number and reason for return.

There are a few conditions that apply to this policy. They are:

  1. The 7 days run from the day the goods are delivered to the nominated delivery address. In the absence of proof, you will be deemed to have received the goods 3 days after dispatch.
  2. We will not refund the cost of freight (either to or from you).

Incorrect or incomplete orders

If the order was incorrect or incomplete, we will either (at no cost to you) replace the incorrect items with the correct items, supply the correct items or refund your money. If the correct items remain available, we will give you the choice either to accept the correct items or to receive a refund for the missing item. To make a claim, you will need to do the following:

Contact us at 0405 473 723 or send an email to hello@ubatuba.com.au and provide us with the following information:

Name, contact number, receipt of purchase, order number and reason for return.

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